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Anexo

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1. Mi propiedad tiene fosa séptica. ¿Se me requerirá conectarme con el sistema de drenaje de la ciudad?

No. Propiedades con fosa séptica funcionando no serán requeridas de usar el sistema. El acceso al sistema de drenaje de la ciudad quedará bajo la discreción y el beneficio del dueño de la propiedad.

2. ¿Si decido conectarme al sistema de drenaje, cuál seria el costo del servicio mensual?

El cobro del drenaje de la ciudad por mes es de $18.51 por casa. Los residentes del condado que se anexan a la ciudad, y que están actualmente conectados al sistema de drenaje, tendrán un cobro rebajado por un valor de el 50% de cobro de utilidad de el distrito.

3. ¿Aumentarán los impuestos de mi propiedad?

No. No habrá ningún cambio en la cantidad de impuestos pagados sobre la propiedad. En la ciudad los dueños de la propiedad pagan el mismo precio de impuestos de propiedad que los dueños de propiedad pagan en las áreas no incorporadas del condado. El anexo se asegurará que una gran proporción de los impuestos de propiedades que usted actualmente paga sean reinvertidos en la comunidad local.

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Annexation

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1. My property is currently on a septic tank. Will I be required to connect to the City's sewer system?

No. Properties with functioning septic systems will not be required to connect. Access to the City's sewer system will be at the discretion and benefit of the property owner.

2. Will my property taxes increase?

No. There will be no change in the amount of property taxes paid. Property owners in the City pay the same rate of property taxes that property owners pay in the unincorporated County areas. Annexation will ensure that a greater portion of the property taxes that you currently pay will be reinvested back into the local community.

3. What services will be changed as a result of annexation?

Fire protection services will be unchanged. The Fontana Police Department instead of the County Sheriff will provide public safety services and the levels of police services will be increased. Some expanded City services that residents can expect include: graffiti removal, street sweeping, tree trimming, street improvements and maintenance, and sewer availability.

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Building & Safety Applications and Permits

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1. How do I find out the status of my Plan Check and/or Building Permit application?

The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number. Access E-TRAKIT

2. What is the fee to file for a building permit or to submit plans?

Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Division, you may be required to pay fees to the Fire Department, Planning Division, Engineering Department.

3. What is the turnaround time for the approval of a plan check and/or building permit?

The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval

4. Where do I submit plans for my project?

You may submit your plans at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335

5. Where do I submit revisions to my building application?

You may submit your revisions at the following location: Building & Safety counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335.

6. What are the hours the Building & Safety counter is open?

The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 6:00 p.m. Typically, you need to get in by 5:00 p.m. in order to get to the cashier by 6:00 p.m.

7. What time is building construction allowed? Can work be done on weekends?

Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday.

8. 10 Time-Saving Tips When Visiting the Building & Safety Counter

The Building & Safety Division of the Community Development Department is currently experiencing low staffing levels due to budget constraints; however, "Getting our Customers to Success" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips.

1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety web pages.
2. Know who you need to see. Most construction projects require the approval of the Planning Division as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures.
3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?)
4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run.
5. Make sure that you do your research. A check list entitled “Before You Start…” will help you identify common concerns. (Checklist attached or web???)
6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. (Guidelines for photographing your project are attached or web?)
7. Bring the correct number of copies with you: 7 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety web pages.
8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.)
9. Visit the counter in the morning. Afternoon wait times tend to be longer.
10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety web pages
Building & Safety Document Library

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Building & Safety Inspections and Certificate

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1. Who needs to be present at an inspection?

It is highly recommended that an adult familiar with the project be present during the inspection. However, on small residential projects where the work can be inspected without entering the occupied portion of the house or garage, the inspections can be performed without the owner or contractor present (i.e. patios, decks, pools, and reroofs). Be sure to allow access and make sure that dogs or other animals are secured. If a ladder is required, have one available for the inspector to use. Also be sure to leave the permit and the approved plans on site and readily accessible for the inspector. All other projects require an adult to be present during the inspection. This could be the property owner, licensed contractor, or an authorized agent. If the work is being done by a contractor, it is recommended that they be present during the inspection in order to consult with the inspector.

2. What is a special inspector?

In addition to the inspections provided by the City staff, the California Building Code mandates that the owner or the engineer or architect acting on behalf of the owner employ one or more special inspectors who shall provide inspections during construction on elements that are critical to the safety of the structure, such as the underground storage of hazardous materials. It is important to note that these special inspectors are not on the project in lieu of the regular City building inspector, but rather they are on the project in addition to the regular City building inspector. Only companies previously authorized by the City may perform special inspection services.

3. What are the most commonly requested inspections?

The following are typical inspection steps for an addition, remodel, or new residence. Other inspections may be required, depending on the type of permit.

• Foundation Slab on Grade or Raised Floor- To be scheduled after all excavations for footings are complete, concrete forms and required reinforcing steel and hardware are in place, and any under floor plumbing and electrical is done and under test.

• Girder and/or Under-Floor Inspection (raised floor only) To be scheduled after all under-floor framing, plumbing, HVAC, and wiring are complete and prior to the installation of the insulation.

• Under-floor Insulation (raised floor only) To be scheduled after the floor insulation is installed but prior to installation of the sub-floor.

• Shear and Roof-Deck Nail To be scheduled after roof sheathing is complete, structural wall panels and any associated hardware are in place and windows are installed.

• Framing (above floor) To be scheduled after all framing, electrical, plumbing, and HVAC are in place and the building is weather tight with roof, lath, and/or siding in place.

• Lathing To be approved prior to stucco application.

• Insulation To be scheduled after insulation has been installed and prior to dry wall covering.

• Final To be scheduled after the building is complete, finish grading is done and the structure is ready for occupancy.

4. What is a Certificate of Occupancy?

The City issues a "Certificate of Occupancy" once all aspects of the "Approved/Issued Permit" have been completed, and all other applicable Divisions/Departments have released the project for a Certificate of Occupancy. A Certificate of Occupancy is not issued for single family dwellings.

In special circumstances, before a project is ready for a Certificate of Occupancy, a "Temporary Certificate of Occupancy" may be issued for a short time period. All fire and life-safety items must be complete and approved, and all other applicable Divisions/Departments must agree to the issuance of a "Temporary Certificate of Occupancy".

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Business License

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1. What is a Business License / Tax Certificate?

A Business Tax Certificate is commonly referred to as a Business License. This term is a misnomer however, because it implies competence in a given field with testing for qualifications. The City of Fontana does not regulate the competence of professions for the purpose of enforcement. It is, however, the City’s approach to tracking individuals / companies doing business within the City.

2. When is a Business License / Tax Certificate required?

Any person conducting or purporting to conduct any business, profession, trade or occupation, either directly or indirectly within the City, must submit a business license application and pay a business license fee / tax, whether or not said person has a fixed place of business within the City.

Any person conducting charitable solicitations of any kind must also apply for a Business License / Tax Certificate. Upon supplying the proper information required, the Business Tax and Application Fee will be waived.

The Business License Tax benefits both the community and the business sector by generating revenue to support City services.

3. What is the duration of a Business License / Tax Certificate?

All Business License / Tax Certificates are issued for a 12-month period and expire one year from the date of application. Renewal notices are mailed out approximately 30 days prior to the expiration of a Business License / Tax Certificate, and must be paid on or before the due date of each year, or penalties in the amount of 20% per month up to 100% will accrue.

Failure to receive a renewal notice does not relieve licensee’ of delinquency penalties — it is the responsibility of the business owner to maintain a current business license / tax certificate.

Business License / Tax Certificates are not transferable, and as such, change of ownership or physical address requires a new application and the corresponding tax and/or fee.

4. Can a business be conducted from a personal residence?

Business License / Tax Certificates can be issued to businesses being conducted from a residence, however, there are restrictions. If you intend to operate a business from your home, please contact the Planning Division to determine the regulations prior to commencing with any activity and applying for a Business License.

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Capital Improvements Program

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1. What are Capital Improvements?

Capital Improvements are permanent additions to the City's assets, including the design, construction, or purchase of land, buildings or facilities, or major renovations of the same. They can be new improvements or existing infrastructure whose operation has been extended or enhanced as result of the project.

A Capital Improvement Program (CIP) is a long-range plan of proposed capital improvement projects with single- and multiple-year capital expenditures. The CIP is updated annually. Appropriations for each approved project are presented in the annual budget. Some projects may span more than one fiscal year. In Fontana, these improvements include the design, construction, improvement, and reconstruction of:

• Storm drain facilities
• Sewers
• Arterial roadways
• Freeway interchanges / crossings
• Freeway grade separations
• Railroad grade separations
• Other similar works

2. Who is directing the Capital Improvements Program and making key decisions?

The Capital Improvement Program (CIP) is a joint effort of several Fontana City departments. Each year a revised plan for the CIP is submitted to the City Council by the City Manager, based on the current project priorities and available funding. The plan is developed from input received from the community and City staff.

The Council appropriates the funds required to support the proposed plan for the upcoming budget year. Subsequent years are approved by Council on a planning basis and do not receive ultimate expenditure authority until they are eventually incorporated into the current fiscal year budget. Expenditures in these years are therefore subject to change.

3. How are the Capital Improvements Program projects prioritized?

Each year, the community and City staff have an opportunity to submit potential capital projects for review and consideration. As the budget process unfolds, the City Engineer and engineering staff assess each potential project in order to develop estimated funds required for coming year and beyond, while City Senior Management and Management Services review the City’s financial position in order to determine potential revenues available to fund Capital Improvement Program (CIP) projects.

Once these two processes have been reconciled, the recommended CIP budget for the next fiscal year is presented by the City Manager to the City Council for their review, consideration, and ultimate approval. Throughout this entire process, several key factors are used in prioritizing and preparing the proposed budget and revised plan to the City Council including:

• Relation to Community Strategic Planning goals and other significant development and/or planning efforts
• Projects previously budgeted in the CIP
• Projects that have committed outside funds that are specifically tied to a particular proposal
• Projects that reduce ongoing operational costs

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Community Resources - Aquatics Rental Information

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1. How much is my deposit for renting an aquatics facility?

Reservations will be confirmed upon submission of a completed application and 50% of the total rental fee.

2. When is the final payment due?

All fees must be paid in full no later than two weeks prior to the rental date. Checks are accepted if the final payment is made two-weeks prior to the rental, and should be payable to the City of Fontana.

Fees paid less than two-weeks prior must be paid in cash, money order, or purchase order.

Reservations that are not paid two-weeks prior to the rental date may be subject to cancellation.

3. What if I have to cancel my reservation?

Cancellations at least 60 days prior to the rental date will result in a 100% refund of the total rental fees paid minus a $10 processing fee.

Cancellations made less than 60 days prior will result in a loss of 50% of the total rental fees minus a $10 processing fee.

Any cancellations made less than two weeks prior to the date will result in a 100% loss of rental fees.

4. Do I need insurance?

No, additional insurance is not required when renting a City pool.

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Community Services - Facility Rental

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1. When can centers be rented?

Facilities are available:
Monday through Thursday: 8:00 am - 10:00 pm
Friday and Saturday: 8:00 am - 12:00 midnight
Sunday: 9:00 am - 10:00 pm

Availability may vary by site. For more information, please contact the Community Services Department at (909) 349-6900.

2. Is a deposit required?

Renters are required to pay anywhere from $100-$500 as a deposit which is due upon application approval. Rentals that serve alcohol are required to pay an extra $500 deposit upon application approval.

3. Do I need insurance?

Yes, all renters are required to provide proof of liability insurance in an amount of $1 million general liability insurance coverage per occurrence or $2 million for general aggregate, listing the City of Fontana as additionally insured.

4. What if I don't have insurance?

You may purchase special event insurance through the City's insurance policy. For more information, please contact the Community Services Department at (909) 349-6900.

5. When is the final payment required?

All fees must be paid in full no later than 60 days prior to the rental date. Check, money order, and Visa/MasterCard may be accepted if final payment is made 60 days prior to the event.

Fess that are paid less than 60 days prior to the event must be paid by money order.

6. What happens if I have to cancel?

Cancellations at least 60 days prior to rental date will receive 100% of their fees / deposit, minus a cancellation fee.

Cancellations less than 60 days prior to date will result in 100% loss of deposit and rental fees.

7. Do you need a security guard?

Two security guards will be required anytime there are over 100 guests, entertainment, and/or alcohol is present. For groups in excess of 500 people an additional guard is required.

City guards will be arranged by the Community Services Department.

8. Can I serve alcohol?

Permission to serve alcohol will not be granted for any event where the guest of honor is under the age of 21, or the majority (50% plus one) of guests in attendance will be under the age of 21.

If alcohol is served, only beer, champagne, and/or wine with alcohol content of 20% or lower may be served, and it has to be served by a licensed bartender.

9. Who can rent City facilities?

Approval for the use of any City facility will only be granted to adults, age 18 years or older (21 years or older if alcohol is to be served). There are four group categories as follows:

Category One
Activities organized and/or sponsored by the City of Fontana.

Category Two
Fontana nonprofit civic groups, clubs, organizations, and/or government agencies (proof of federal nonprofit status is required)

Category Three
Weddings, receptions, private parties, and church events for Fontana residents

Category Four
Commercial-sponsored events and uses by businesses, groups, associations, unions, or individuals for any type of profit-making activity or event (also applies to use by non-residents)

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Dog Licensing Information

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1. What paperwork do I need to get a dog license?

A current rabies certificate and the spay/neuter certificate is needed.

2. Do I have to spay / neuter my dog?

Altering your dog is a personal choice. However, the fees for unaltered dogs are significantly higher than fees for altered dogs.

3. Will I get a reminder to renew my license?

A renewal notice will be mailed to you when the expiration date of the license is near. Ultimately, it is the responsibility of the dog owner to see that the license and all vaccinations are kept current.

4. How long do I have to get my dog licensed?

You must get your dog licensed within 30 days of owning your dog or within 30 days of moving into the City of Fontana.

5. Does my dog have to wear the license?

Yes, the license must be attached to the dog’s collar or harness.

6. Why did I get a courtesy notice on my door?

Courtesy notices are posted throughout the City. The notices are to ensure that all dogs residing in the City have current licenses.

If your dog is currently licensed and you receive a notice, you may disregard the notice.

7. Can I license my dog for more than one year?

Multiple year licenses may be purchased if the dog's rabies vaccination is valid for more than the current license year.

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Engineering General Questions

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1. What is the status of my permit? (construction, excavation, traffic control, oversize load)

Please contact the Development Section at (909) 350-7610.

2. What is my Engineering plan check status? (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)

Please have your case number available and contact the Development Section at (909) 350-7610.

3. Can a property owner do street work within the public right of way?

Only contractors with an A or classified C license are allowed to work in the public right of way.

4. Does the City of Fontana accept credit cards to pay invoices?

No, the City only accepts cash or checks.

5. When is a Traffic Control Permit required?

When work within the public right of way is impacting traffic. Please contact the Development Section at (909) 350-7610 to obtain a permit.

6. Is my property connected to sewer or septic?

Please contact the Development Section at (909) 350-7610. You will need to provide the Assessor's Parcel Number or the property address.

7. Can I widen my driveway or add a second driveway?

Please see City Standard Plan No. 1001/1002.

8. How can I get right of way information?

Please contact the Development Section at (909) 350-7610 with the Assessor's Parcel Number or property address.

9. I will be filming in the City of Fontana, do I need a permit?

Yes. Permits are issued through the Development Section at (909) 350-7610.

10. I need to schedule an inspection.

Please contact the Inspection Section at (909) 350-7610.

11. Who is my Public Works Inspector?

Please contact the Inspection Section at (909) 350-7610 with your permit number.

12. How long does it take to get an Oversize Load Permit?

The City requires a minimum of two working days to process and issue oversize load permits. Over limit load permits will require three working days for review and approval.

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Environmental Planning

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1. What is CEQA?

The California Environmental Quality Act (CEQA) was adopted in 1970 and incorporated in the Public Resources Code §§21000-21177. The basic purposes of CEQA are to:

1. Inform governmental decision makers and the public about the potential significant environmental effects of proposed activities;

2. Identify ways that environmental damage can be avoided or significantly reduced;

3. Require changes in projects through the use of alternatives or mitigation measures when feasible;

4. Disclose to the public the reasons why a project was approved if significant environmental effects are involved;

5. Encourage early coordination among agencies in reviewing projects; and,

6. Provide better opportunity for public participation.

The analysis of a project required by CEQA usually takes the form of an Environmental Impact Report (EIR), Environmental Impact Statement (EIS), Negative Declaration (ND), or Environmental Assessment (EA).
California Environmental Quality Act (CEQA)

2. What projects are subject to CEQA?

CEQA applies to projects undertaken by a public agency, funded by a public agency or requires an issuance of a permit by a public agency. A "project" means the whole of an action that has a potential for resulting in physical change to the environment, and is an activity that may be subject to several discretionary approvals by governmental agencies. A "project" may include construction activities, clearing or grading of land, improvements to existing structures, and activities or equipment involving the issuance of a permit.

3. Who is exempt from CEQA?

A project is exempt from CEQA if by statute, if considered ministerial or categorical, or where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment (general rule exemption). Statutory exemptions are those granted by the Legislature and the complete list of statutory exemptions can be found in the CEQA Guidelines, Article 18. Projects are ministerial when the government decision involves no discretion by the public official as to the wisdom or manner of carrying out the project, such as a building permit. A categorical exemption is based on a finding by the Secretary for Resources that the class of projects does not have a significant effect on the environment. The list of categorical projects can be found in the CEQA Guidelines, Article 19. CEQA Guidelines, Article 19

4. What is an EIR, and when is it required?

An environmental impact report (EIR) is a detailed report written by the lead agency describing and analyzing the significant environmental effects of a proposed project, identifying alternatives and discussing ways to reduce or avoid the possible environmental damage. An EIR is prepared when the lead agency finds substantial evidence that the project may have a significant effect on the environment. An environmental assessment (EA) is a substitute for the EIR under the Certified Regulatory Program. An environmental impact statement (EIS) is an environmental impact document prepared pursuant to NEPA, in place of the term EIR which is used in CEQA.

5. What is a Negative Declaration and when is it required?

A negative declaration (neg dec or ND) is a brief report written by the lead agency describing the reasons that a proposed project, not exempt from CEQA, will not have a significant effect on the environment and therefore does not require the preparation of an EIR. An ND is prepared when the lead agency finds that there is no substantial evidence that a project may have a significant environmental effect.

6. What is an Initial Study (IS)?

An initial study (IS) is a preliminary analysis prepared by the lead agency to determine whether an EIR or a negative declaration must be prepared or to identify the significant environmental effects to be analyzed in an EIR.

7. What constitutes "significance"?

Significant effect on the environment means a substantial, or potentially substantial, adverse change in any of the physical conditions within the area affected by the project including land, air, water, minerals, flora, fauna, ambient noise, and objects of historic or aesthetic significance. The determination of whether a project may have a significant effect on the environment calls for careful judgment on the part of the lead agency involved, based to the extent possible on scientific and factual data. The lead agency shall consider direct physical changes in the environment and reasonably foreseeable indirect physical changes in the environment, which may be caused by the project.

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ePayable

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1. Is this a requirement? Will it affect our Vendor-Client relationship if we decline?

This is the preferred method of payment and part of an effort to reduce checks and eliminate paper waste and inefficiencies. It is not required. This will also decrease the time it takes to complete payment and is more convenient than handling a check.

2. Are there any fees associated with this method of payment?

Payments will be processed as credit card transactions, so your standard merchant fees will apply. There are not any direct fees imposed by the client or issuing bank.

3. Is it safe to keep the card number on file?

The new payment process keeps that card account with a credit limit of $0 until an invoice has been approved for payment. Once it is approved, the card will be funded with the exact amount due and you will received a remittance, which is an electronic confirmation that the card is ready to be charged. This technology makes keeping a card on file completely safe.

4. What if our company policy does not allow us to keep a credit card number on file?

Would your company allow you to maintain only the first 12 numbers on the card? For security reasons, the remittance advice, which authorizes payment, only identifies the last four digits of the card; upon receipt of the remittance you would have the complete card information in order to process the transaction.

5. Will I received payment for all our company locations?

Receipt of payment will remain the same. If you currently receive once check for multiple locations, you will maintain one card number on file and the remittance will identify the appropriate location by invoice number, date and amount. If a separate check is sent to each remit-to address, a unique card number will be assigned for each location.

6. Will the net terms change? How soon will we get paid?

Your terms will remain the same, however, you do gain float; funds are typically deposited within 48 hours after processing the transaction.

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Fire Department

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1. Will the formation of the Fire District raise my taxes?

It will not raise property taxes. The utility users’ tax on residential property was eliminated in June 2004. The utility users’ tax on commercial property will end in June 2009.

2. How does the new district affect fire response times?

Firefighter and paramedic response times will remain the same after the District is formed.

3. What number do I call for an emergency?

Residents will continue to call 9-1-1 for an emergency. For non-emergency calls, residents can call (909) 829-4441 for assistance.

4. What are the advantages of forming the City Fire District?

Property tax revenues will remain local, instead of being diverted to other areas of the county. The City will be able to utilize that revenue to make needed improvements to fire stations and equipment.

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Healthy Fontana

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1. What is the Healthy Fontana program?

Healthy Fontana is a lifestyle health program created to inform, educate, and change the way people eat, exercise, and live. Healthy Fontana encourages residents to make choices that will lead to a healthier lifestyle.

2. What does the Healthy Fontana Program have to offer?

Healthy Fontana offers:

• Exercise boot camps


• Free healthy cooking classes


• Healthy tips and recipes


• Walking clubs


• Wellness programs for local businesses

3. When did the Healthy Fontana program officially begin?

The program officially kicked off in January 2004.

4. How can I get involved with the program?

You can participate in our healthy cooking classes on the first or third Saturday of each month. Also, you can join one of the local walking clubs in your area or walk on your own and log your steps on the "Contact Us" section of the website. Finally, you can view our events calendar to see a list of upcoming programs and events.

5. How can local businesses get involved?

Healthy Fontana is seeking support from companies in the local area. Lewis Operating Companies and Young Homes have committed to assisting all program efforts whenever possible.

If your business is interested in getting involved with Healthy Fontana as either a sponsor or a program partner, please visit the "Contact Us" section of this website.

If your business is interested in an employee wellness program, please contact Healthy Fontana to set up an appointment for a presentation. Call our hot line at (909) 350-6542. Contact Us

6. How are Kaiser Permanente Fontana Medical Center and San Antonio Community Hospital part of the program?

Kaiser and San Antonio are a large part of the Healthy Fontana program. They will assist our efforts with outreach to the public as well as with possible direct support in the facilitation of health screenings, health and diet information, lecture series, and more.

Kaiser Permanente Fontana Medical Center has also awarded Healthy Fontana with various grants. Through their support and funding, Healthy Fontana has been able to offer residents numerous outreach and education opportunities including:

• FUSD Elementary School Childhood Obesity Education program (starting in early 2010)
• Jr. Chef Cooking Class

7. What motivated Fontana City Councilwoman Acquanetta Warren to start the Healthy Fontana program?

Acquanetta thought about developing the program shortly after she joined the City Council in December 2003. Alarmed with the growing rates of diabetes, obesity, and heart disease in Fontana and concerned with her own diet and lifestyle, Acquanetta decided to make a change and get the residents of Fontana involved as well.

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Home Fire Sprinkler Systems

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1. What are fire sprinklers and how do they work?

Fire sprinklers are used together with a water supply and piping to provide an adequate quantity and pressure of water (an extinguishing agent) to a fire. The fine spray of water is applied earlier than hose streams from responding fire engine companies, which allows occupants more time to escape, protects a building, and reduces fire or water damage to building contents and to surrounding structures

2. Can the fire sprinklers go off by accident?

It is possible for a fire sprinkler to discharge accidentally but it is an extremely rare occurrence. Only one in 16,000,000 sprinkler systems may activate for no apparent reason.

3. If one sprinkler goes off, don't they all go off?

No. Only the sprinkler over the fire will activate. When the heat of a fire raises the sprinkler to its operating temperature, usually between 135°F to 175° F, the fusible link or frangible glass bulb will break, dislodging a plug and opening the orifice so that water can spray out.

4. Why do I need fire sprinklers if I have a smoke detector?

Smoke detectors only provide a warning sound indicating the presence of smoke. However, from the time a smoke alarm may operate, it is only a matter of minutes to get out alive. Heat from a threatening fire can activate a sprinkler head, slowing the progress of a fire, and confining it to its place of origin or putting it out altogether. The result is that you and your family have more time to escape and your valuable property is better protected.

5. Do Fire Sprinklers help with my insurance?

Because home fire sprinklers are effective, they may help reduce insurance claims. Many insurance companies offer special discounts to homeowners that have an approved fire sprinkler system installed in their home. Check with your insurance policy carrier to find out if you are eligible for any such benefits.

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Online Police Reporting

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, please call 9-1-1. If your incident is a non-emergency, please call (909) 350-7700.

2. What if this happened in another city can I file a report using this online police citizen reporting system?

No. If a crime took place outside of the City of Fontana, please call the police department for the city in which the crime occurred.

3. What if this happened on a state freeway?

If this took place on a state freeway, please call the Highway Patrol Office nearest you.

4. What is a known suspect?

There is a known suspect when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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Online Police Reporting - Spanish

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1. ¿Qué hago si realizar una denuncia en línea no es la correcta para me?

Si su incidente es una emergencia, llame al 911. Si no es una emergencia llame al 909-350-7700.

2. ¿Si el incidente ocurrió en otra ciudad, puedo utilizar este sistema de denuncia?

No, si el crimen ocurrió fuera de la ciudad de Fontana por favor llame al departamento de policía de policia de la ciudad que corresponda.

3. ¿Qué pasa si el incidente ocurrió en una Autopista Estatal?

Si el incidente ocurrió en una Autopista Estatal por favor llame a la Oficina de Patrulla de Caminos más cercana a usted.

4. ¿Qué es un sospechoso conocido?

Un sospechoso conocido es cuando usted (o alguien presente) conoce a la persona o donde encontrar a la persona que cometió un crimen o el número de matricula del auto donde iba el sospechoso.

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PD - Traffic

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1. Why is there an orange sticker on my windshield?

These stickers are only a warning, you have not been cited. These serve as notification that you are possibly in violation of the 72-hour Ordinance. 72-hour Ordinance

2. Is my traffic collision report ready?

A basic traffic collision report takes approximately two weeks to be processed. Records Unit

3. Can my car be released early from a 30-day impound?

Possibly, you will need to have an impound hearing. Hearings are held at the Police Department every Tuesday from 1pm to 3pm and every Thursday from 9am to 11am. Please make sure you bring any pertinent information. Impound Hearings

4. How can I report traffic problems in my neighborhood?

When time allows, the Traffic Unit provides extra patrol in problem areas. The Traffic Unit can be emailed at fpdtraffic@fontana.org with information pertaining to on-going problem such as speed, parking issues, or failure to obey traffic devices. Make sure you provide a brief description of the problem with dates and times.

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Planning Applications Subdivisions and Zoning

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1. How do I find out the status of my Planning application?

The status of your application can be viewed through E-Trakit. At www.fontana.org, choose the “How do I…” link on the left of the screen. Then, choose the “Access E-Trakit” link. Under the Project Search area, enter your project number and click “Search.” The status of your planning application will appear.

You can also call the Planning Division of the Community Development Department at 909-350-7640.
www.fontana.org

2. What is a General Plan or Specific Plan Amendment?

The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City’s long-term vision. It guides all land use decisions in our community and is required by state law.

From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.”

The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings.

Some areas of the City develop under more focused regulatory guidance. Although consistent with the City’s General Plan, these areas are regulated under adopted “Specific Plans.” There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment” that also must go through the same process of study, review, and public hearings.

Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-83.1 and 30-62(g) requires a “Pre-Application” conference with City staff. Please call the Planning Division of the Community Development Department at 909-350-7640 for more information.

3. How do I look up the zoning for my property?

You can look up the zoning of your property at www.fontana.org. Choose the “How do I…” link on the left of the screen. Then, choose the “Find the General Plan Land Use and Zoning for my property” link. Type in your property address and choose either “Zoning” for your zoning, “General Plan” for land use information, or “Specific Plan” to find if your property is in one of the City’s many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Division of the Community Development Department at 909-350-7640 for more specific zoning information.

4. Where is the Planning Case Fee Schedule?

The Planning Case Fee Schedule can be found at www.fontanta.org. At the top of the page, place your cursor over “Departments.” This will reveal a list of departments. Move your cursor down to “Community Development” to reveal a list of “Divisions.” Move your cursor to “Planning,” and select and click on “Document Library” from the list. On the new page, choose “Planning Case Fee Schedule” for planning application fees. A list of the development impact fees can also be located on this page.

You may also request the Planning Case Fee Schedule by contacting the Planning Division of the Community Development Department at 909-350-7640.
www.fontana.org

5. How do I change the zoning of my property?

Much like General Plan and Specific Plan Amendments, the City’s Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council.

Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-38.1 requires a “Pre-Application” conference with City staff. Please call the Planning Division of the Community Development Department at 909-350-7640 for more information.

6. What is a Pre Application Meeting or “PAM” and why is it required?

A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost; 2) identify any issues that may arise during the entitlement process before significant time and expense is made by the applicant and City staff; and 3) introduce applicants and their representatives to key City staff. The PAM, if utilized effectively, ensures an efficient entitlement process and significantly increases the chances of a project getting to “Yes.”

7. What are variances?

If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property’s unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary” from the rule(s) that usually apply). The City’s Zoning and Development Code (FMC 30-18 and 30-58) defines how a variance can be used.

Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Community Development, for a “Minor Variance,” or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard.

Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located.

Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-52.1 requires a “Pre-Application” conference with City staff. Please call the Planning Division of the Community Development Department at 909-350-7640 for more information.

8. How do I subdivide my property?

Subdividing property includes:
- Dividing an existing parcel into multiple parcels; or,
- Otherwise change the area and shape of a parcel by adjusting its lot lines.

There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map” application. Subdividing four or more lots requires approval of a “Tentative Tract Map” application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing.

These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work.

FMC Chapter’s 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana.

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Police

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1. How do I get a copy of a report?

To obtain a copy of a police report, you may come in during regular business hours to the front counter of the Police Department or mail in a request.
Copy of Police Reports

2. How do I obtain a RV Permit?

For walk-in or over the phone permit requests, please visit or call the Fontana Police Department at 17005 Upland Avenue, Fontana, CA 92335 - (909) 350-7799 or fill out and submit our online permit request form.
Online Permit Request Form

3. Can I request vacation patrol?

Yes, the Fontana Police Department will make every reasonable attempt to monitor your property during your vacation. However, circumstances may preclude us from performing this service on any day, any series of days, or perhaps, during the entire tenure of your vacation.
Vacation Patrol Request

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Redevelopment

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1. What is "redevelopment"?

The State of California adopted the Community Redevelopment Law, contained in the State Health and Safety Code, in 1951. The purpose of the State's action was to give communities a financial tool that allows cities, counties, and private enterprise to work together to implement the goals and objectives of the community's General Plan through the prevention or elimination of urban decay. Currently, over 385 California cities operate redevelopment programs. It is the only program of economic development within the state and local government. A community, such as Fontana, uses redevelopment as a key financial tool to bring new life in carefully defined areas of the City that need rehabilitation or stimulation. The word redevelopment literally means the process of planning and financing as well as the development, clearance, reconstruction, or rehabilitation (or any combination of these), of all or a part of a defined project area.

2. Does Fontana have a Redevelopment Agency? When was it formed?

The City of Fontana established the Redevelopment Agency in 1968 through Ordinance No. 344. The Redevelopment Agency is a legal entity separate from the City of Fontana. The Redevelopment Agency is governed by the City Council. The general purpose of the agency is to improve the physical, economic, social, and cultural conditions within designated redevelopment project areas. There are currently five redevelopment project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial.

A separate redevelopment plan governs the activities of each project area. Agency staff, working closely with other city staff, carry out the day-to-day operations of implementing the various redevelopment plans.

3. What is the business of the Fontana Redevelopment Agency?

Redevelopment is the process that assists the City in the rehabilitation and stimulation of development in a designated area through the elimination of State-defined blighting conditions. The end objective is to achieve desired development, reconstruction, and rehabilitation in residential, commercial, and industrial areas. Since its creation in 1968, the Fontana Redevelopment Agency has primarily focused its activities on completing public improvements and facilities such as area-wide flood control facilities, street landscaping, water (fire flow) systems, streets, and underground utilities. The Redevelopment Agency has no taxing authority. The primary source of agency revenue is a portion of the property taxes, called tax increment, that are collected within each project area.

4. What is the benefit of being in a redevelopment project area?

The redevelopment process is one of the most effective public ways to foster private investment in areas of the community plagued by physical, environmental, or economic conditions. Through the redevelopment process, a redevelopment project area can receive focused attention and financial investment to reverse deteriorating trends, create jobs, revitalize the business climate, rehabilitate, and add to the housing stock, which would not otherwise occur. The tax increment revenue generated in the project area can only be used to make improvements within that specific project area; they cannot be used elsewhere in the City.

5. What is blight?

Section 33031 of the California Community Redevelopment Law, contained in the Health and Safety Code (January 2001), defines the characteristics of blight as follows:

• Buildings in which it is unsafe or unhealthy for persons to live or work
  
• Buildings or lots that cannot be economically used because of substandard size, design, lack of parking and the like, given present standards or physical condition
  
• Incompatible adjacent or nearby uses which prevent the development of project area parcels
  
• Subdivided lots of irregular form, shape, and size for proper usefulness that are in multiple ownership
  
• Depreciated or stagnant property values or impaired investments
• Abnormally high business vacancies, abnormally low lease rates, high turnover rates, abandoned buildings, or excessive vacant lots
  
• A lack of commercial facilities that are normally found in neighborhoods
  
• Residential overcrowding or an excess of businesses catering exclusively to adults that has led to problems of public safety and welfare

6. What is a redevelopment plan?

A redevelopment plan for a specific project area is the document that specifies the process and basic financial framework the Redevelopment Agency will use to implement the goals and objectives of Fontana's General Plan and thereby reduce the State-defined blighting conditions. The redevelopment plan identifies the project area's deficiencies and provides the Agency with tools to take certain actions such as to buy and sell land and improve public facilities and infrastructure. In Fontana, there is a redevelopment plan for each of the five project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial.

7. What is a project area?

A project area is the carefully defined and studied area within which actual redevelopment activities will take place. In Fontana, there are five project areas: Southwest Industrial Park (SWIP), Jurupa Hills, Downtown, North Fontana, and Sierra Corridor Commercial. Proposed project area boundaries and the identification of conditions existing within the area must first go to public hearing. This gives citizens who will be included in the project area a chance to express their views. The Redevelopment Agency may then act on the adoption of the project area and a redevelopment plan. The agency then becomes primarily responsible for overseeing future projects to improve the project area.

8. Why does Fontana have redevelopment projects?

The basic reason Fontana establishes redevelopment projects is to secure funds that can be used to improve an area by making necessary public improvements that will attract residential, commercial, and industrial development.

9. How does the Fontana Redevelopment Agency secure funds?

The State's redevelopment law created a method of obtaining funds called tax increment financing. On the date the City approves a redevelopment plan for a project area, the property within the boundaries of the project area has a certain total property tax value. If this total assessed valuation increases, a portion of the taxes that are derived from the increase go to the Redevelopment Agency. These funds are called tax increments. Usually, the flow of tax increment revenues to the agency will not be sufficient in itself to finance the full scope of redevelopment activities and development projects. Therefore, the agency may issue bonds. These bonds are not a debt of the City and are repaid solely from tax increment revenue. Tax increments can be used only in the same project areas that generated them, except for residential projects that benefit low-and moderate-income households.

10. Will property taxes be raised because of redevelopment?

No, the Redevelopment Agency has no power to levy a property tax or any other tax. Your property taxes will not go up just because your property is in a redevelopment project area. It is important to note, however, that the sale, development, or rehabilitation of the property may reflect a rise in property value and could result in an increase in the amount of property taxes paid.

11. Does the Fontana Redevelopment Agency have the power of eminent domain (condemnation of property)?

The Redevelopment Agency does not have the power to use eminent domain in the following project areas: Jurupa Hills, most of North Fontana, and Sierra Corridor Commercial. The agency does have the power to use eminent domain in the Downtown project area and in three (3) defined areas in the North Fontana project area.

12. What is relocation?

Relocation is the displacement of a business or family for the purpose of clearing land and preparing it for its designated use. When a person or business meets the legal qualifications, the Redevelopment Agency helps pays for: assistance in finding a new location, moving costs, and certain other expenses as provided by law.

13. If a property owner decides to sell property to the Redevelopment Agency, who determines the selling price?

The Redevelopment Agency would hire an independent appraiser to establish the fair market value of the property. If the owner is not satisfied with the appraised value of the property, they may hire their own appraiser to re-evaluate the property. After re-evaluation both appraisals will be compared and a selling price negotiated. Fair market value is the value that the property would have if it were placed in today's market place and sold.

14. How are the city / county and other taxing agencies affected by property tax revenue lost to the Redevelopment Agency?

The formation of a project area does not reduce the property taxes that are received by the other taxing agencies. Other taxing agencies continue to receive the base revenues they did before the project area was created. Other taxing agencies will lose part of the new property taxes generated by redevelopment. In most blighted areas, property values would not increase without redevelopment activities. Other taxing agencies will receive non-property tax revenues and revenues generated outside the project area as a direct result of redevelopment activities, such as sales taxes, hotel room taxes, and property taxes.

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RV Parking

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1. How many permits can a person get in a month or year?

Residents can get up to six permits per month. If they get six per month, it will total up to 72 per year.

2. How long does the permit last?

The permit lasts for three days (72 hours).

3. How long do I have to wait to get another permit?

Residents have to wait two days (48 hours) before they can get another permit. Please remember that permits cannot run concurrently.

4. Where and how can a person get an RV or oversized vehicle permit?

Residents can get a permit at the Summit Heights contact station (Monday through Friday from 10:00 am to 6:00 pm), the Fontana Police Department (Monday through Friday from 8:00 am to 5:00 pm), or by visiting the Police Department.

5. How much is a permit?

Free. There is no charge for a permit.

6. Where can a person park an RV or oversized vehicle?

Residents can only park their oversized vehicle or RV in front of their residence or on the side of their residence if they live on a corner lot.

7. How long can a person park an RV or oversized vehicle before getting a ticket?

Residents have four hours to move their oversized vehicle or RV. After that time they can be cited.

8. Do officers / CSOs have to mark an oversized vehicle or RV prior to citing it?

No. Oversized vehicles / RVs do not constitute an abandoned vehicle, therefore they are not marked. That means that no orange sticker will be placed on your oversized vehicle.

9. Do officers / CSOs have to notify the owner of an oversized vehicle / RV, who has no permit, that they have to move their vehicle in four hours?

No. An officer / CSO is under no obligation to notify owners of oversized vehicles / RVs.

10. Can a person move the RV or oversized vehicle from place to place as long as it is not in one spot longer than four hours?

No. The vehicle has to be moved off the city streets of Fontana. This means you cannot park across the street, around the corner, on a different block, or within another neighborhood in the City. If you do you can be cited.

11. If a person moves the RV or oversized vehicle out of the City, goes to the store, and then returns, does that four hours start over again?

No. If it is observed in the City for four hours and returns, it can be cited.

12. What if there is not enough space to park an RV or oversized vehicle in front of a residence?

You have to use all of the available space in front of the house; if it extends past the property line of a neighbor's it is ok. Keep in mind that you cannot block driveways.

You cannot park your oversized vehicle behind other cars you may own when it causes the oversized vehicle or RV to extend much further past your neighbor's property line than it should. You have to use all of the available space in front of your home first, so if you have other cars, you will have to park them elsewhere.

13. Can a visiting relative or friend of a residence obtain a permit to park their oversized vehicle or RV in front of the house?

No. Only the person that lives at the house can park their oversized vehicle or RV there. However, the resident can obtain a permit for his/her visiting relative or friend.

14. Does the oversized vehicle or RV have to be registered to the residence it is parked in front of?

No. As long as the person who obtained the permit lives in the house the vehicle is parked in front of it is ok. This is similar to the rule pertaining to visiting relatives or friends.

15. Can a person obtain a permit for semitrucks or tractor-trailers?

No. Semitrucks and tractor-trailers cannot be parked anywhere in the city limits, unless they are loading or unloading. Semitrucks and tractor-trailers are prohibited and fall under a totally separate ordinance (FCC 30-312(f)).

16. Are trailers considered oversized vehicles?

Yes. They are non-motorized vehicles that are required to have license plates and fall within this ordinance.

17. If a box trailer is attached to an RV, is only one permit required?

Yes. One permit is sufficient. However, both vehicle license plate numbers must be provided or the secondary vehicle will not be included in the permit.

18. Can an oversized vehicle or RV that broke down park until it is repaired?

Not unless it falls under the ordinances exception, which allows them to park under emergency conditions for less than eight hours. An emergency condition means there is a need for sudden and unexpected repairs that occurred during transport of the vehicle.

19. What are the parking fines for oversized vehicles or RVs?

The fine for the first offense is $100, second offense is $200, and the third offense is $500.

20. Can I park an oversized vehicle or RV in my driveway?

Yes. However, no part of it, including hitches or other attachments, can extend past the public walkway.

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Verified Response

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1. Why doesn't the City just charge more for alarms and hire more officers?

This still puts the burden on the Police Department / City (tracking, billing, and collecting) instead of the alarm owners and companies who are responsible for the problem. It would also be unwise to hire officers with such an unpredictable revenue stream.

2. Why don't we just charge the alarm companies for false alarms and let them collect from the customer?

We do not do this because:

• Alarm companies have threatened litigation against this in the past


• Most don't even track false alarm rates unless related to equipment failures


• They would have to add new divisions to their organizational charts to deal with this and, much like us, don't want to have to deal with the tracking, billing, and collecting on huge numbers of false alarms


• This method also places the burden on the City to track, bill, and collect from the alarm companies instead of the alarm owners

3. If you adopt this policy, will my homeowners insurance increase?

This is an example of alarm industry propaganda that has been used in the past to prevent law enforcement from adopting Verified Response policies. It is simply not true. Many insurance companies give discounts for burglar alarms and slightly larger discounts for a monitored burglar alarm. The companies are not concerned with who monitors the alarm.

4. Should we expect our burglary rate to increase?

No! This has not occurred in the other jurisdictions where Verified Response has been adopted. Fontana should be no different. Considering that almost all of our alarms are false, there is no correlation between alarms and actual burglaries.

The mere presence of an alarm can deter burglars. Police officers responding to the sound of an active alarm are not the deterrent. Officers having additional free time will be much more beneficial in reducing burglaries than responding to false alarms.

With this additional free time, officers can spend more time:

• Making enforcement contacts with suspicious persons


• Patrolling areas with higher rates of burglaries


• Focusing on gang members, drug abusers, parolees, and probationers who are more likely to commit such crimes

5. Will Fontana residents become crime victims in their own homes if you don't respond to burglar alarms?

Burglar alarms are designed to protect property, not people.

Manually activated alarms such as panic / duress alarms, robbery, and medical aid alarms are designed to protect people. We will continue to respond to these alarms and they will continue to be given a high priority.

6. I pay my taxes and your salaries. I want my tax dollars being used so that officers will continue to respond to my alarm.

The majority of homes in Fontana are not alarmed. The alarms we are responding to are almost always false.

Automatic police response is a personal service to alarm owners that has become detrimental to the public at large. Owning and operating an alarm is a private contract with a private, for-profit firm for a private service.

City police officers are not paid to be security guards for alarm companies or alarm owners and this, unfortunately, is exactly what has occurred over the past several decades.